Privacy Policy

Welcome to Livinaa ("we," "our," or "us"). Livinaa is a real estate platform that connects property owners and landlords directly with tenants and buyers across Nigeria, eliminating the need for middlemen.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (livanaa.com) and mobile application (collectively, the "Platform"). Please read this privacy policy carefully. By using the Platform, you agree to the collection and use of information in accordance with this policy.

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Create a property listing (property details, location, images, contact information)
• Contact property owners or tenants through our messaging system
• Save favorite properties
• Update your profile information

2.2 Automatically Collected Information

When you access the Platform, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent on pages)
• Location data (with your permission, for location-based property searches)
• Cookies and similar tracking technologies

2.3 Property Information

If you are a property owner or landlord, we collect information about the properties you list, including property type, location, price, amenities, descriptions, and photographs.

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Platform
• To create and manage your account
• To facilitate property listings and connections between landlords and tenants
• To send you property alerts, notifications, and updates
• To respond to your inquiries and provide customer support
• To personalize your experience and show relevant property recommendations
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and enforce our Terms of Service
• To analyze usage patterns and improve our services
• To send you marketing communications (with your consent)

We may share your information in the following situations:

4.1 Between Users

When you contact a property owner or express interest in a property, we share your contact information (name, phone number, email) with the property owner to facilitate direct communication.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (for data storage)
• Email service providers (for sending notifications)
• Analytics providers (to understand usage patterns)
• Payment processors (if applicable)

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• To protect the rights, property, or safety of Livinaa, our users, or others

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information through your account settings
• Deletion: You can request deletion of your account and personal information
• Objection: You can object to certain processing activities, such as marketing communications
• Data Portability: You can request a copy of your data in a structured format
• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise these rights, please contact us at privacy@livanaa.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

Livinaa is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

We use cookies and similar tracking technologies to enhance your experience on the Platform:

• Essential Cookies: Required for the Platform to function properly
• Performance Cookies: Help us understand how visitors use the Platform
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings.

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Your information may be transferred to and processed in countries other than Nigeria. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Livinaa is committed to compliance with the Nigeria Data Protection Regulation (NDPR) 2019. We process personal data lawfully, fairly, and in a transparent manner. As a data subject in Nigeria, you have specific rights under the NDPR, including the right to access, correct, and delete your personal data. For any NDPR-related inquiries, please contact our Data Protection Officer at dpo@livanaa.com.